Most common
problems & fixes

Is your Horizon Fitness Elite Series 3.1E letting you down? Don't worry, we're here to help. Check out our list of the most common problems and how to fix them yourself.

No display on the console

Power cord and wire connections are not properly connected

Check all power cord and wire connections to ensure they are secure

Erratic heart rate readout

Gripping the heart rate handlebars too tightly or outside interference sources

Loosen grip and ensure there are no interference sources like computers or fluorescent lights nearby

Resistance levels seem incorrect

Resistance settings have not been reset

Reset the console to allow the resistance to reset to the default position

Roller wheels leaving particles on guide rails

Normal wear of the elliptical wheels

Wipe off the roller wheels and guide rails with a damp cloth

View all problems & fixes

Quick setup

Follow these easy steps to get your Horizon Fitness Elite Series 3.1E Vacuum Cleaner up and running in no time.

1

Unpack and Prepare the Area

Unpack the elliptical trainer where it will be used. Ensure the area is clear and place a protective covering on the floor if necessary.

2

Attach Front Foot Tube

Position the front foot tube and attach it using the appropriate bolts. Ensure not to fully tighten the bolts until all assembly steps are completed.

3

Attach Left and Right Guide Rails

Secure the left and right guide rails to the base of the elliptical trainer using the designated screws.

View the rest of the steps

Quick Start Fun

Hop on and press 'Start' to jump right into the action! The Horizon Fitness Elite Series 3.1E is ready when you are!

Resistance Adventures

With just a press of a button, adjust the resistance to match your mood—go from a breezy stroll to a mountain climb in seconds!

Troubleshooting

The Horizon Fitness Elite Series 3.1E Vacuum Cleaner has some known problems that occur often. Here are some easy to do solutions for the problems or error codes your Horizon Fitness might be giving you.

Console Display Issue

There is no display on the console. Check all power cord and wire connections to ensure they are properly connected.

Resistance Levels Issue

The resistance levels seem to be incorrect, either too hard or too easy. Reset the console and allow the resistance to reset to the default position.

Roller Wheel Particles

Roller wheels appear to be leaving particles on the guide rails. This is considered normal wear of the elliptical wheels. Simply wipe off the roller wheels and guide rails with a damp cloth.

More Troubleshooting

Product Overview

The Horizon Fitness Elite Series 3.1E is an elliptical trainer designed for home use. It offers a reliable, maintenance-free experience, facilitating a healthy lifestyle with its user-friendly features.

Safety Precautions

Ensure the power cord is intact and not positioned where it can be pinched or cut. Avoid dropping or inserting objects into openings. Use the device only as intended and keep children and pets at least 10 feet away during operation.

Assembly and Parts

Included are various components such as the front foot tube, handlebars, pedal arms, guide rails, console, and power supply. Essential tools like Allen wrenches and screwdrivers are provided for assembly.

Normal Operation Sounds

The elliptical is designed to be quiet using belt drives and magnetic resistance. Any slight mechanical noises are normal and result from energy transfer to the flywheel.

Cleaning and Maintenance

Regular cleaning with soap and water is essential. Avoid using solvents on plastic parts. After each use, turn off the machine and unplug it. Weekly, clean underneath by moving the elliptical, vacuuming or wiping dust, and returning it to its original place.

Warranty Information

The elliptical comes with a 2-year warranty on electronic components and parts, and a 1-year labor warranty. This is applicable only to the original owner and is non-transferable. Registration is required for warranty claims.

Console Features

The console offers a quick start feature. Simply press 'Start' to begin exercising, with the program defaulting to Manual unless another is selected. Resistance adjustments can be made during use.

Contact and Support

For assistance, contact Horizon Fitness Customer Service at 1-800-244-4192 during business hours. Online support is also available through their website.

Maintenance

Check out our tips to prevent many common issues and extend the life of your Horizon Fitness Vacuum Cleaner.

Power Cord Inspection

Inspect the power cord regularly. If the power cord is damaged, contact Horizon Fitness for a replacement. Ensure that the power cord is not placed underneath the elliptical trainer or in any other area where it can become pinched or cut.

Post-Use Procedure

After each use, turn off the elliptical trainer using the on/off switch located on the back of the console, and unplug the power cord from the wall outlet. This helps in preventing electrical issues and prolongs the life of the machine.

Weekly Cleaning Routine

Every week, turn off and unplug the elliptical trainer. Move it to a remote location, then clean or vacuum any dust particles or other objects that may have accumulated underneath the elliptical. Wipe the entire machine and guide rails with a damp cloth, ensuring no solvents are used.

Guide Rail Maintenance

If roller wheels appear to be leaving particles on the guide rails, this is considered normal wear. To maintain performance, simply wipe off the roller wheels and guide rails with a damp cloth.

Noise Troubleshooting

If the elliptical trainer makes a squeaking or chirping noise, check all power cord and wire connections. Remove the console and verify that the console cable is attached properly, ensuring that the cable is securely inserted into the console.

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tech specs

Need more info? Please have a look at the tech specs of the watch. We’ve used Latest technology & quality materials

Product Information

  • Product Name: Horizon Fitness Elite Series 3.1E Elliptical Trainer
  • Weight Capacity: 300 lbs

Warranty

  • Electronic Components Warranty: 2 years
  • Parts Warranty: 2 years
  • Labor Warranty: 1 year

Maintenance

  • Cleaning Instructions: Clean with soap and water cleaners only. Never use solvents on plastic parts.
  • Power Cord Inspection: Inspect the power cord regularly. Ensure it is not pinched or cut.

Horizon Fitness Elite Series 3.1E Elliptical Trainer

The Horizon Fitness Elite Series 3.1E Elliptical Trainer is an exceptional fitness machine designed to enhance your home workout experience. Engineered with precision, this elliptical offers a smooth, natural motion that mimics the body's natural movement, providing an effective cardiovascular workout while minimizing joint stress. The 3.1E features advanced magnetic resistance technology, ensuring a quiet and seamless operation that allows you to focus entirely on your fitness goals without distraction. Its ergonomic design includes pivoting footpads and adjustable stride lengths, catering to a wide range of users and workout preferences. The intuitive console is equipped with multiple preset programs and customizable options, enabling you to tailor your workouts to meet specific fitness objectives. Built with durability in mind, the 3.1E boasts a robust frame and high-quality components, making it a reliable choice for fitness enthusiasts seeking a long-term investment in their health and well-being.